Refund Policy
Effective Date: 08/10/2022
Thank you for shopping with ELARA. We truly appreciate your trust in us and are committed to providing you with high-quality products. Please take a moment to review our Refund & Return Policy carefully before making a purchase.
No Returns — All Sales Are Final
At ELARA, all sales are final, and we do not accept returns or exchanges.
This policy helps us maintain strict quality control standards, ensuring that every item shipped to you is brand new and in its original condition.
Exceptions for Damaged or Defective Items
While we do not accept returns for reasons such as size, preference, or change of mind, your satisfaction remains our top priority. If your order arrives damaged or defective, please contact our support team within 7 days of receiving your package. We’ll work with you to resolve the issue promptly.
Refund Eligibility
To qualify for a refund, the following conditions must be met:
- The item must have been delivered to the customer.
- The item must be unopened, unused, and in its original packaging with all seals intact.
- You must contact our support team within 7 days of delivery to report the issue.
Refunds will only be issued if the product meets the above criteria and after our team has verified the claim.
How to Report a Damaged or Defective Item
If you receive an item that is damaged or defective, please follow these steps:
- Email our support team at info@elaraessentials.com within 7 days of receiving your order.
- Include your order number, a clear description of the issue, and supporting photos or videos.
- Our team will review your claim and determine the best solution, which may include a refund or replacement.
Chargebacks & Disputes
Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback WILL BE HELD CRIMINALLY LIABLE FOR THEFT. If you have not received a product or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact Us
If you have any questions or concerns about this policy, please reach out to our support team:
Thank you for your understanding and for shopping with ELARA.
Your trust means everything to us, and we’re committed to making sure you have the best possible experience.