Order Cancellation Policy

At ELARA, we are committed to providing our customers with a smooth and reliable shopping experience. To maintain clarity and transparency, we’ve outlined the following Order Cancellation Policy:

1. Eligibility for Order Cancellation

Customers are eligible to cancel their order under the following conditions:

  • The cancellation request is made within 12 hours of placing the order.
  • The order has not yet been processed or shipped.
  • Requests made beyond this timeframe may not be accommodated due to the progression of order processing.

2. Valid Reasons for Order Cancellation

We accept order cancellations if:

  • There is a genuine mistake in the order details (e.g., incorrect product, quantity, or shipping address).
  • The product is out of stock or unavailable at the time of fulfillment.

3. Non-Acceptable Reasons for Order Cancellation

We cannot accept order cancellation requests for the following reasons:

  • Change of mind or personal preference after placing the order.
  • Accidental submission of the order.
  • Failure to read or understand product descriptions, specifications, or terms of sale.
  • Discount codes or promotional offers not applied during checkout.
  • Personal circumstances unrelated to the product or service provided.

4. Process for Order Cancellation

To request an order cancellation:

  1. Contact our Customer Support team at 📧 info@elaraessentials.com.
  2. Our team will review your request and assess its eligibility.
  3. If eligible, the order will be canceled, and a confirmation email will be sent.
  4. Refunds, if applicable, will be processed according to our Refund Policy.

5. Refund Policy

Refunds for canceled orders will be issued in line with our Refund Policy.
Please allow 7–10 business days for the refund to reflect in your account, depending on your payment method and financial institution.

6. Modification of Policy

ELARA reserves the right to modify or update this Order Cancellation Policy at any time without prior notice. Any changes will become effective immediately upon posting on our website.

7. Contact Us

For any questions or assistance regarding order cancellations, please contact our support team:

📧 info@elaraessentials.com

By placing an order with ELARA, you acknowledge and agree to the terms and conditions outlined in this Order Cancellation Policy.

Thank you for shopping with ELARA — we appreciate your trust and cooperation.