Privacy Policy
Last updated: March 11, 2025
This Privacy Policy explains how ELARA (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from elaraessentials.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” mean any user of the Services, whether you are a customer, visitor, or other individual whose information we collect.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other legal, regulatory, or operational reasons. When we do, we will update the “Last updated” date and post the revised version on our Site.
How We Collect and Use Your Personal Information
To provide and improve our Services, we collect personal information from you through various sources. The type of information we collect depends on how you interact with us.
1. Information You Provide Directly
We collect information you provide when you:
- Place an order or create an account.
- Contact customer support.
- Subscribe to newsletters or marketing emails.
This may include:
- Contact details (name, address, phone number, email).
- Order details (billing, shipping, payment confirmation).
- Account details (username, password, security information).
- Messages or attachments you send us through support channels.
2. Information We Collect Automatically
We automatically collect certain data when you interact with our Site, such as:
- Device and browser information.
- IP address and network data.
- Usage patterns and activity on our Site.
We use cookies and similar technologies to enhance your experience, analyze site usage, and personalize services.
3. Information from Third Parties
We may receive information about you from:
Our service providers and partners (e.g., Shopify, payment processors, shipping partners).
Advertising and analytics platforms.
All information received from third parties is handled according to this Privacy Policy.
How We Use Your Personal Information
We use your information to:
- Provide Products & Services – process payments, fulfill orders, ship products, manage accounts, and handle returns/exchanges.
- Communicate with You – send order updates, account notifications, and customer support responses.
- Improve & Protect Our Services – ensure site security, detect fraud, and enhance user experience.
- Marketing & Advertising – send promotional messages and show tailored ads (where permitted by law).
Cookies
We use cookies to power and improve our Site. These help us:
- Remember your preferences.
- Run analytics and improve performance.
- Deliver relevant marketing.
You can adjust your browser settings to block cookies, but this may affect certain site features. For details on Shopify cookies, visit Shopify Cookie Policy.
Our site also supports Global Privacy Control (GPC) signals to allow users to opt out of certain tracking and data sharing.
How We Share Personal Information
We may share your information with:
- Vendors & Service Providers – including payment processors, shipping carriers, IT support, data storage, and analytics partners.
- Marketing & Business Partners – for advertising and promotional purposes.
- Affiliates & Corporate Group – to run business operations.
- Legal & Compliance Authorities – when required to comply with laws or protect our rights.
We do not sell or share sensitive personal information without your consent.
Third-Party Websites and Links
Our Site may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing any information.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal data from individuals under 16. If a child has provided personal data, please contact us to have it removed.
Security and Retention
While no system is 100% secure, we use reasonable security measures to protect your data.
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Your Rights
Depending on your location, you may have rights such as:
- Accessing or requesting a copy of your personal data.
- Requesting deletion or correction of your data.
- Opting out of targeted advertising or data sharing.
- Restricting or withdrawing consent to certain data processing.
To exercise these rights, please contact us at info@elaraessentials.com.
We may need to verify your identity before processing your request.
International Users
If you access our Site from outside the United States, please note your information may be transferred to and processed in other countries. We follow recognized data transfer mechanisms, including Standard Contractual Clauses, to ensure your data is protected.
Contact Us
For any questions or concerns about this Privacy Policy or to exercise your rights, please contact us at:
📧 info@elaraessentials.com
📍 ELARA, 30 North Gould Street, STE 100, Sheridan, WY 82801, US